RETURN POLICY

If the customer discovers that the product has a manufacturer defect or is damaged during shipping, please contact Kim Long Agricultural Products Production and Trading Company Limited within 7 days from the date of receipt for exchange or return.

Conditions for return of goods

• Product is intact, unused or has had packaging altered.
• Product packaging must have intact seals and labels (except in cases where the product is defective or damaged during transportation).
• Customers provide full invoices and purchase documents from Kim Long Agricultural Products Production and Trading Company Limited.

Return time

• Customers need to submit return requests within 7 days from the date of receipt.
• After the request is accepted, the product must be sent to Kim Long Agricultural Products Production and Trading Company Limited within 5 working days.

Return Policy

• Return Policy
• Exchange for new product of the same type (if available).
• Refund to original payment method if new product cannot be exchanged.
• Return shipping fees will be paid by Kim Long Agricultural Products Production and Trading Company Limited if the product is defective or damaged by the manufacturer or during the shipping process.