DELIVERY POLICY

1. SCOPE OF APPLICATION

• This policy applies to all orders placed through the website www.kimlong.co of Kim Long Agricultural Products Production and Trading Company Limited.
• Customers include individuals and organizations that purchase online from the website system www.kimlong.co

2. ORDER PROCESSING TIME

• Order processing time: 1 - 2 working days (excluding Saturdays, Sundays and holidays) from the date of receipt of order.
  
  
• For large wholesale orders, after the order is successfully processed, we will send a confirmation email or message to the customer before delivering the goods to the shipping unit.

3. DELIVERY METHOD

• Kim Long Agricultural Products Production and Trading Company Limited delivers goods through the official shipping unit, Viettel Post.
• Delivery methods include:
• Standard delivery: 3 - 7 business days.
• Fast delivery: 1 - 3 working days.
• Delivery range: Nationwide (including mountainous areas, islands, and locations where the shipping unit can deliver).

4. SHIPPING FEES

• Shipping fees will be calculated based on order weight, delivery distance and delivery method chosen by the customer.
• Kim Long Agricultural Products Production and Trading Company Limited will provide shipping fee details before customers make payment (unless customers pay shipping fees themselves).
• Free shipping for orders of 1,000,000 VND or more (applies to standard shipping method).

5. CHECKING AND RECEIVING GOODS

• Customers have the right to check the condition of the goods before paying and receiving the goods.
• If the goods are found to be defective, damaged or different from the order, the customer must refuse to receive the goods and immediately notify Kim Long Agricultural Products Production and Trading Company Limited for support.