Payment method

Our website currently supports two forms of payment for customers to choose from depending on their needs and personal conditions:

1. Cash on delivery (COD)

Customers can choose to pay directly to the delivery staff upon receiving the product.
We encourage customers to carefully check the goods before payment to ensure their rights and satisfaction.

Note :

  • Only applicable to domestic orders (within Vietnam).

  • Some areas may have COD service restrictions depending on the shipping carrier.

2. Payment via ZaloPay

We support electronic payment through ZaloPay e-wallet to bring convenience and speed to customers.

When choosing ZaloPay, customers will be redirected to ZaloPay's payment platform to complete the transaction. All payment information is encrypted and secured according to ZaloPay's standards.

Safety commitment:

  • Customer payment information is absolutely protected.

  • We do not store any customer financial information on our system.

  • ZaloPay payment system is integrated in accordance with the security regulations of Vietnamese law.

Seller's Obligations

1. Provide Accurate Information:

The seller is responsible for providing accurate and complete information about products, services, prices, transaction conditions, payment and delivery methods.

Make sure this information is kept up to date to avoid misleading customers.

2. Product Quality Assurance:

Committed to providing products and services as described, ensuring quality and origin. Resolve complaints related to product quality quickly and satisfactorily. Kim Long will take full responsibility before the law if the product affects the health of consumers.

3. On-Time Delivery:

Comply with the delivery time committed to customers. Promptly notify customers if there are any changes in delivery time.

4. Customer Information Protection:

Ensure the safety and security of customer personal information. Do not disclose customer information to third parties without the customer's consent.

5. Return and Warranty Policy:

Provide clear and transparent return and warranty policies. Support customers during the product return and warranty process.

Customer Obligations

1. Provide Accurate Information:

Customers are responsible for providing accurate personal information and shipping address. Update information when there is a change to ensure the transaction process goes smoothly.

2. Check Product Upon Receipt:

Check the product carefully upon receipt for any defects or damage. Notify the seller immediately if any problems are found for timely support.

3. Payment on Time:

Pay in full and on time according to the agreed methods. Comply with the agreed payment terms and conditions.

4. Compliance with Return and Warranty Policy:

Read and understand the seller's return and warranty policies. Comply with the regulations during the product return and warranty process.

5. Respect for Agreement:

Respect the agreements and commitments made during the transaction. Do not commit any fraudulent, deceptive or illegal acts.

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Payment Methods

Our website currently supports two payment methods for customers to choose from based on their needs and preferences:

1. Cash on Delivery (COD)

Customers can choose to pay directly to the delivery staff upon receiving the goods.

We encourage customers to carefully inspect the products before making payment to ensure their rights and satisfaction.

Note:

  • Applicable for domestic orders within Vietnam only.

  • COD service may be limited in certain areas depending on the shipping provider.

2. Payment via ZaloPay

We support electronic payments through the ZaloPay e-wallet to provide convenience and speed for our customers.

When selecting ZaloPay, customers will be redirected to the ZaloPay payment platform to complete their transaction. All payment information is encrypted and secured according to ZaloPay's standards.

Security Commitment:

  • Customer payment information is strictly protected.

  • We do not store any financial data on our system.

  • The ZaloPay payment system is integrated in compliance with Vietnamese legal security regulations.

Seller's Obligations

1. Providing Accurate Information:

The seller is responsible for providing accurate and complete information about products, services, prices, transaction conditions, payment methods and delivery.

Ensure that this information is always updated to avoid misleading customers.

2. Product Quality Assurance:

Commit to providing products and services as described, ensuring quality and origin. Resolve complaints related to product quality quickly and satisfactorily. Kim Long will take full responsibility before the law if the product affects the health of consumers.

3. On-Time Delivery:

Comply with the delivery time committed to customers. Promptly notify customers if there are any changes in delivery time.

4. Customer Information Protection:

Ensure the safety and confidentiality of customers' personal information. Do not disclose customer information to third parties without the customer's consent.

5. Return and Warranty Policy:

Provide a clear and transparent return and warranty policy. Support customers in the process of returning and warranty products.

Customer Obligations

1. Providing Accurate Information:

Customers are responsible for providing accurate personal information and delivery address. Update information when there is a change to ensure the transaction process goes smoothly.

2. Check Products Upon Receipt:

Carefully check the product upon receipt to detect errors or damage. Immediately notify the seller if a problem is detected for timely support.

3. Pay on Time:

Pay in full and on time according to the agreed methods. Comply with the agreed terms and conditions of payment.

4. Comply with Return and Warranty Policy:

Read and understand the seller's return and warranty policies. Comply with regulations during the product return and warranty process.

5. Respect the Agreement:

Respect the agreements and commitments made during the transaction. Do not commit any fraudulent, deceptive or illegal acts.