Customer payment information security policy

1. Purpose and scope of application

This policy is intended to ensure that all customer payment-related information is kept strictly confidential, not compromised, used illegally or disclosed to outside parties. The policy applies to all online and in-store transactions, through payment methods such as cash, credit cards, debit cards, bank transfers, or e-wallet platforms.

2. Collect payment information

Payment information may include:

  • Cardholder or account name.

  • Bank account or credit card number.

  • Card expiration date.

  • Security code (CVV).

  • Other information related to payment transactions.

3. Commitment to information security

  • Payment information is encrypted and securely stored in a system that meets PCI DSS (Payment Card Industry Data Security Standard) security standards.

  • Kim Long does not store the CVV security code after the transaction is completed.

  • All transactions are made through reputable payment gateways, ensuring customer safety.

4. Scope of use of payment information

Customer payment information is only used for the purpose of:

  • Process and confirm payment transactions.

  • Provide the service or product that the customer has registered/purchased.

  • Prevent fraud, ensure transaction security.

5. Sharing information

We pledge not to share, sell or exchange customer payment information to third parties, except:

  • When required by law enforcement.

  • Cooperate with payment service providers to process transactions.

6. Customer rights

Customers have the right to:

  • Review, edit, or request deletion of personal payment information at any time.

  • Request an explanation of the collection and use of your information.

7. Contact support

If there are any questions or requests regarding the payment information security policy, customers can contact us via:

  • Email: kimlongcoconut@gmail.com

  • Hotline: 0275 659 6779 - 0879 777 716

  • Address: Group 7, Phu Binh Hamlet, Phu My, Mo Cay Bac, Ben Tre

8. Policy Updates

We reserve the right to amend this policy to comply with legal regulations or business operations. Customers are notified of any changes via the official website.

Thank you customers for trusting and using Kim Long's services!