Time of inspection

Kim Long accepts customers to check with delivery staff at the time of receipt. Testing of goods is not supported.

After receiving the goods, if the customer finds any errors, they can contact the customer service department for support in exchanging or returning the goods. Note, please record a video when opening the package for comparison when necessary.

Scope of goods inspection

Customers can check the actual products received, compare the products received with the products ordered on the order after Kim Long staff confirms the order according to the following criteria: sample photo, product code, size, color, material...

Absolutely do not peel or open product boxes with sealed stamps or guarantee stamps.

Do not scratch off codes for products that have points or redeem gifts. If the delivery party does not have documents, invoices, etc., the customer can return the goods for free or refuse to receive the goods from the beginning.

Steps to take when received goods are not as ordered

When you check, the product received is not the same as the product you ordered. Please contact hotline 0275 659 6779 - 0879 777 716 or Email: kimlongcoconut@gmail.com to meet the customer service department to confirm the order.

In case Kim Long closes the wrong order according to the customer's request, the customer may not receive the goods or pay. In case the order has been paid, the customer can request to send a new order or not, Kim Long will refund the money to the customer as soon as possible.

In case Kim Long packs the goods according to the order, but the customer changes his/her needs, the customer can request a return and apply the return policy. In this case, the customer will pay the delivery fee (if any).

Channels for receiving customer complaints

Users can send an email to kimlongcoconut@gmail.com or call Hotline 0275 659 6779 - 0879 777 716 to edit or delete their personal data.